One of the more challenging aspects of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. I understand that unanticipated events happen occasionally in everyone’s life. I do my best to be thoughtful and fair with these polices, especially in the event of illness and emergencies. I’m pretty certain if we’re working together, you will be someone who is respectful of my time, so this won’t be an issue. Here are my new policies:
Ideally, 24-48 hours advance notice is requested when canceling an appointment. This allows the opportunity for someone else to schedule an appointment.
Failure to cancel prior to 2 hours before the appointment time will result in a charge for 50% of the scheduled appointment price. You will receive an invoice via email for this charge and the amount must be paid prior to your next scheduled appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of the treatment actually given, you will be responsible for the full amount of the scheduled session.
On the flip side, I do keep a cancellation list (separate from my weekly “Open Appointment” email specials that you can sign up for here) for clients who are waiting for a specific appointment time to open up. If you have requested to be added to my cancellation list, you will be notified by phone or email when your desired appointment time becomes available. Please understand that there may be more than one person waiting for a specific time. Although I will usually give it some time to hear back from you before moving to the next person on the list, ultimately these appointments will be scheduled on a first come (or first to reply), first serve basis.